Responsibilities

  • Serve as the primary client contact on day-to-day development and implementation of high conceptual- and executional-level marketing communication programs, and be the liaison between clients and creative team
  • Build and strengthen client relationships, proactively responding to their needs and following up on all requests; provide superior customer service on all levels with minimal guidance
  • Constantly focus on executing clients’ objectives and strategies for large and/or complex projects to increase efficiencies and success of all projects; demonstrate a sense of urgency by having the ability to switch quickly and comfortably between multiple projects in a very fast-paced environment
  • Think critically and lead strategic brainstorming sessions to ground creative decisions in the strategic directions that are established by the client
  • Work alongside the art directors to conceive, develop and produce effective advertising campaigns, including developing ideas with a consistent brand voice for clients across all media
  • Collaborate with the team on the prioritization and scheduling of projects including ensuring on-time, within scope, within budget and organized project workflow from initiation to final release – you will handle multiple projects simultaneously and have to prioritize effectively to inevitable changes in timelines, deadlines and project goals
  • Receive and compile information associated with new projects and ensure that the information is accurate and complete before assigning to creative team, constantly revising/changing those objectives as needed from the client without sacrificing creative integrity
  • Be able to present ideas both internally to peers and externally to clients, providing rationale for design choices
  • Research and do competitive analysis and report findings
  • Manage all client SOWs, project estimates and agency contracts from start to finish, including estimating printing/production, photography and shipping costs through external suppliers
  • Oversee client billing and collections/account receivables, including managing and implementing data entry into client systems for invoicing and collections
  • Oversee client budgets, goals and projections on a monthly, quarterly and annual basis, internally tracking and reporting the results
  • Proofread all files and print proofs to ensure content and color accuracy, including adherence to creative, technical and legal specifications
  • Be part of weekly production meetings with internal team, as well as client and brand competitive landscape creation, and send weekly updates to clients for their projects
  • Willingness to jump in and help out other individuals/teams when needed

Qualifications

  • 5+ years of experience managing projects either from the client or agency side in advertising, design and marketing, with a total of 5–7+ years of working experience
  • Bachelor’s degree in Marketing, Advertising, Communications or English; equivalent work experience will be considered, however, a degree is strongly preferred
  • Experience in professional client relationship management with the ability to plan and strategize at a manager level by having a persuasive and confident approach to creative projects
  • Full awareness of creative processes and techniques – including digital platforms
  • Experience writing solid creative briefs
  • Excellent scheduling and project management skills and leading a team in a fast-paced, deadline-oriented environment
  • Detail-oriented with strong analytical, technical, multitasking, problem-solving and budgeting skills 
  • Effective and professional verbal and written communication skills with a strong command of the English language; ability to communicate ideas to clients, vendors, team members, and others in a clear and concise manner
  • Strong proficiency with Word and Excel and general understanding of how graphic software (PDFs, Illustrator, Photoshop, etc.) works
  • Digital media and marketing expertise with brand URL, retailer URL, social media, retail media, Google Ads/Analytics, PIP, KOL, etc. – owned, earned and paid 
  • Experience with client Google Analytics and monthly reporting on impressions, clicks, conversions, page views, time spent, etc., and other KPI metrics per client work and needs
  • Possess high standards of integrity and confidentiality; be able to adjust to multiple demands while achieving challenging objectives with intelligence and analysis
  • Pursue additional learning and self-develop